10.01.2020
DELIVERY AND RETURN CONDITIONS
1. DELIVERY PROCEDURE
1. An order is accepted for processing only after the order has been paid in full.
2. Please indicate the delivery address in the fields provided for this purpose as precisely as possible. Please do not forget to provide important information (door code, cabinet number, building number, etc.) to the courier. An incorrect address may result in longer delivery time.
3. When completing the delivery address, you need to provide a telephone number where the courier can contact the delivery recipients. Incorrect phone numbers may result in longer delivery time.
4. Orders are processed, shipped, and delivered within 1-3 days depending on the delivery address.
5. At the time of delivery, the courier has the right to ask for an identity document (passport or ID card) to confirm the identity of the recipient of the order.
6. Using the PIN code, the package can be received by any individual who is able to name the PIN code received in the SMS for the receipt of the package, as well as the name of the recipient of the package.
2. DELIVERY TERMS AND PRICE
The term and cost of ordering shall be determined by the place where the order is delivered:
| Place | Term | Price |
| Parcel machine or parcel shop in Latvia | 2-3 working days | 1.99 |
| Parcel machine or parcel shop in Estonia and Lithuania | 2-3 working days | 3.99 EUR |
| Door delivery in Riga | 2-3 working days | 3.99 EUR |
| Door delivery to largest cities* and districts** in Latvia | 2-3 working days | 4.99EUR |
| Door delivery in the rest of the territory of Estonia and Lithuania | 2-3 working days | 5.99 EUR |
| Door delivery in Europe | 3-4 working days | 15.99 EUR |
*Aizkraukle, Alūksne, Balvi, Bauska, Cēsis, Daugavpils, Dobele, Gulbene, Jelgava, Jēkabpils, Jūrmala, Krāslava, Kuldīga, Liepāja, Limbaži, Ludza, Madona, Ogre, Preiļi, Rēzekne, Saldus, Talsi, Tukums, Valka, Valmiera, Ventspils
**Ādažu, Babītes, Baldones, Carnikavas, Garkalnes, Inčukalna, Krimuldas, Mālpils, Mārupes, Olaines, Ropažu, Salaspils, Saulkrastu, Siguldas, Stopiņu, Sējas, Ķekavas districts
3. RETURN AND REFUND OF GOODS
1. By concluding a distance contract, i.e. when making a purchase at the Stellajewelry.store online store, you have the right of withdrawal and unilaterally cancel your contract within 14 calendar days of receiving the item. The right of withdrawal shall not apply to legal persons.
2. You have the right to test the item in question during the exercise of the right of withdrawal to make sure it meets your needs and desires without removing or damaging the price tag and assay markings. Remember that during the exercise of your right of withdrawal, you have the right to use the product to the extent necessary to test the item (to the extent that it could be done before purchasing the item in a regular store).
3. To return the item, please contact with us by sending e-mail to stellajewelry.store@gmail.com. Please identify contract details.
4. The request for withdrawal will be accepted from the time you complete the form and you will receive a confirmation at the email address provided.
Return of goods can be done within 14 days at our store (Tirgus laukums 2A, Dobele, LV-3701) on working days from 10:00 to 17:00, or by sending the goods by mail (LLC “Aģis”, Tirgus laukums 2A, Dobele, LV-3701). Stella does not cover the return shipping costs. When returning a product, the buyer must pack the product in such a way that it will not be damaged or defective during transportation.
5. If within 14 days of receiving the cancellation request, we have not received the item you have declined, the cancellation request will be canceled.
6. If you exercise the right of withdrawal, Stella’s online store has responsibility to refund the money to the bank account indicated on the cancellation email as soon as possible, but no later than 14 calendar days after receiving the returned item and verifying its quality.
4. JEWELRY USE AND CARE RULES
1. Jewelry must be removed whenever it is possible to avoid mechanical, thermal or chemical damage, including cleaning of premises, washing dishes or other household work; washing your hands, taking a shower or taking a bath; using cosmetics, perfumes or pharmaceuticals; sleeping while worn; practicing sports; visiting solarium or sauna; sunbathing and swimming.
2. We warn you:
2.1. Jewelry worn under tight or heavy clothing may be deformed;
2.2. Heavy, large pendants can deform or brake blown and snake-like chains;
2.3. Mechanical damage or scratches can occur when several pieces of jewelry are worn tightly together;
2.4. When cleaning jewelry with toothpaste, sand or other abrasive materials, they may wear out;
2.5. Unintentional or deliberate mechanical damage to the surface (scratches, dents, deformations, etc.), chemical exposure or polishing (if the product has a matt, oxidized or rhodium-plated surface) may cause wear to the decorative surface;
2.6. Wearing jewelry with rubber, leather, silicone, enamel or metal-ceramic and walking in a sauna or solarium may expose it to thermal or chemical damage.
3. When choosing jewelry with natural stones, it is important to:
3.1. store them in closed boxes to protect them from direct sunlight as many of these stones may lose their shade due to light;
3.2. Items with natural stones, pearls, and coral should be cleaned only by jeweler. It should be remembered that jewelry wear and storage conditions affect their longevity, such as aging being accelerated by drying and mechanical damage, and cracks can occur when the temperature changes drastically.
4. Jewelry care:
4.1. We recommend to entrust cleaning and polishing to LLC “Aģis” service jeweler.
4.2. Daily maintenance can be done with special supplies and napkins for gold, silver, pearls, and gemstones available at the Stella Store.
5. WARRANTY TERMS
1. Complaints concerning the quality of the goods shall be handled only after the denouncement of the document of purchase.
2. The time limit for claiming the quality of jewelry is 2 years from the date of purchase.
3. The warranty period for branded jewelry is determined by the manufacturer but is not less than 2 years from the date of purchase.
4. Jewelry with precious stones and size-adjusted articles shall not be altered except in the case of a hidden manufacturing defect that cannot be preventable by repair.
5. Products with rhodium-plated and gold plated jewelry are subject to natural, non-defective wear and are not covered by the warranty.
6. Warranty repairs of branded goods shall be made by their manufacturer or, if possible, by a service jeweler of LLC “Aģis”.
7. Warranty repairs shall not be made if:
7.1. The item is arbitrarily damaged;
7.2. Failure to comply with the warranty, use, and care rules of the jewelry;
7.3. The jewelry has been repaired or its original design has been changed by another master who is not a service jeweler of LLC „Aģis”.
TERMS OF USE
1. GENERAL PROVISIONS
1. Limited Liability Company Aģis, Reg. No. 58502001971, having its registered office at Tirgus laukums 2A, Dobele, LV-3701, hereinafter “Stella”, shall provide the services available at the stellajewelry.store online store, subject to our delivery policy, return policy, and other terms and conditions, which you may find in our online store, in connection with advertising and customer service, all of the foregoing are incorporated into and are an integral part of these Terms and Conditions (collectively, the “Terms and Conditions”). By accessing and using the Online Store, you agree that you are aware of, understand, and agree to be bound by these Terms and Conditions without any restrictions or conditions.
2. When a consumer purchases merchandise offered for sale through the Internet through Stella’s Online Store, hereinafter “Product”, such reciprocal agreement shall be deemed to be a Distance Contract and subject to the law governing the Distance Contract, including but not limited to Directive 97/7 / EC of the European Parliament and of the Council on the Protection of Consumers in respect of Distance Contracts, the Law of the Republic of Latvia on Consumer Rights Protection, Regulations of the Cabinet of Ministers of the Republic of Latvia. The website is registered as a retail store of jewelry in the Provence Office of Latvia (reg. No. 90012681412, dated 22.05.2020).
3. Stella never shares the information you provide online. Stella does not sell or transfer any contact information of the consumer to other market participants. Consumer information helps us implement our service, process consumer requests, deliver goods, and give you a support if neccessary.
4. Stella is required to disclose personal information to government and municipal officials and authorities upon request in the cases according to the law.
5. Stella takes every precaution to protect your personal information from theft, loss, misuse, and unauthorized access, disclosure, alteration or damage.
6. If the customer who ordered and purchased the product at the online store does not have the legal capacity, the legal representative (eg parents, guardians) of that person is responsible for ordering and paying for the product. In the above case, the order is irrevocable, and the purchase price will not be refunded.
7. The consumer consents to the processing of his/her data.
2. CONFIDENTIALITY OF PRIVATE INFORMATION
1. Stella shall protect the fundamental rights and freedoms of natural persons, and in particular, their privacy shall be subject to the processing of personal data by Directive 95/46 / EC of the European Parliament and the Council “Personal Data Protection Law”.
2. The personal information obtained by Stella from the consumer is required to provide the highest level of service to the consumer. This allows the consumer to have an appropriate approach to the Stella Product and to focus on the groups of products that are of most interest to the consumer. Your personal information helps us to keep you updated on the range of products on sale, sales, and events you may be interested in. On the homepage, you can order goods, make inquiries and apply for news, sales, etc. To process your request, we require the consumer to provide information such as name, address, email address, contact phone number and other information the consumer may choose to fill out. Stella does not request or process any sensitive personal data.
3. GOODS AND SERVICES FOR PERSONAL USE
1. The Goods and Services available on this Website and the samples we provide are for personal use only. You may not sell or resell the Goods and Services you receive from us. Stella reserves the right, with or without notice, to cancel or reduce the volume of any applicable order or the Goods or Services provided to you in cases where, in our sole discretion, this may result in a breach of these Terms and Conditions.
4. ACCURACY OF INFORMATION
. In providing the description of the Goods available through the Online Store, we strive to be as accurate as possible. In the event of a change in the information relating to the Product (description, colors, etc.), Stella cannot guarantee that the Online Store will be kept up to date at all times, including all the latest information.
5. INTELLECTUAL PROPERTY
1. All information and content available on this Web Store, including but not limited to trademarks, logos, service marks, text, graphic symbols, button icons, images, audio snippets, data compilations and software, aggregate and layout (collectively, Content) is the property of Stella, our affiliates, partners or licensors and is protected by the laws of the Republic of Latvia and other international laws applicable to the protection of intellectual property, including copyright and trademark laws.
6. PRICING POLICY
1. All prices on this website are in EUR (EURO).
2. All prices are subject to VAT (21%) or other sales taxes if any.
3. Stella reserves the right to change prices at any time without prior notice. The Consumer has the right to purchase the Goods and Services at current prices.
7. SETTLEMENT PROCEDURES AND SECURITY
1. You can pay with VISA, Visa Electron, Master Card or Maestro payment cards for purchasing goods or services in the online store.
2. Stella does not store your payment card details or other payment instrument information.
3. The technical security of payments shall be ensured by an SSL certificate guaranteeing the security of data transmission and non-availability to a third party.
8. DELIVERY PROCEDURE
Please refer to the Delivery and Return section for detailed terms and conditions.
9. RETURN OF GOODS
You have the right to return the purchased item within 14 days of receipt. Please refer to the Delivery and Return section for detailed terms and conditions.
10. WARRANTY AND QUALITY
Stella takes care of the quality of its Products. All Products purchased at the online store have a two-year warranty. Please refer to the Delivery and Returns section for detailed warranty terms and conditions.
11. USER RESPONSIBILITY
When accessing or using the Online Store, you must abide by the Terms and Conditions set forth herein and any special warnings or instructions posted on the Online Store regarding access or use. You must always act in good faith, by the law and generally accepted practice. You may not make any changes or modifications to the Web Store, its Content or Services, nor impair in any way the operation or functional integrity of the Web Store. Without prejudice to the generality of any other provision of these Terms and Conditions, you will be liable for any loss or damage which may be caused to Stella, our affiliates, partners or licensors by willful or negligent breach of any obligation under these Terms and Conditions.
12. LINKS TO THIRD PARTY WEBSITES
We are not responsible for the content of any other online store that links to or from our online store. The links displayed on this Website are for your convenience only and do not constitute the consent of us, our affiliates or partners to the content, product, service or supplier in question. Use of links to or from other websites, is at your own risk. We are not responsible in any way for the inspection or evaluation of other websites from which our webstore links to link to or from, nor do we make any warranty or liability whatsoever with respect to the operation of such other webstores or sites, content, products or services, including without limitation their privacy policies and terms and conditions. You must read carefully the terms and conditions and privacy policy of all other websites you visit.
13. LIMITATION OF LIABILITY
1. You agree that, by all applicable laws, Stella shall in no event be liable (whether by contract, negligence or otherwise) for any interruption or error in your use of this Web Store.
2. You agree that, under all applicable laws, Stella shall in no event be liable (whether contractually or otherwise) for: delays or interruptions in accessing the Website; failure to supply, misdelivery, damage or other alteration; any damage or loss of any kind resulting from the presence or use of links to other Sites on the Website; computer viruses, system crashes or denials that may result from your use of the Web Store, including the use of hyperlinks to or from third-party websites; any inaccuracies or omissions in the Content, or events beyond our reasonable control.
3. Stella shall not be liable for any indirect, incidental, or consequential damages (including forfeiture) in connection with your use of the Web Store (or inability to use the Web Store), whether by contract, contract or otherwise if we have been made aware of the possibility of such loss occurring.
14. COPYRIGHT CLAIMS
1. All content of the Online Store, correspondence received in writing by regular or electronic mail, and marketing materials used to promote the Online Store on third-party resources are the property of Stella. Reproduction or republishing in whole or in part of its contents is prohibited, except for the following purposes:
2. Permission to Copy for Your Own Use: You have the right to make copies or print portions of the contents of the Web Store for your personal use.
3. Permission to Copy or Reproduce for Restricted Use: You have the right to make hard copy or digital copies of the material for use by third parties, provided you designate Stella Online as a source of content and materials by adding a top-level hyperlink to any such republished copy (https://stellajewelry.store). You must also inform third parties with whom you share such copies that, in the event of such copies being republished, the Stella Online Store must be designated as the source of all material by placing a top-level hyperlink (https://stellajewelry.store).
15. DISCLAIMER OF LIABILITY
You agree to indemnify, protect, and hold harmless us from any material liability, damage, loss or expense, and legal expenses incurred as a result of a claim by third parties in connection with your breach of these Terms and Conditions, or errors in the acknowledgement, warranties you make or while Web store is being used by you.
16. DISPUTE SETTLEMENT PROCEDURE
1. In the event of a dispute in connection with this Online Store, all rights and obligations under these Terms and Conditions and any actions thereunder shall be governed by and construed by the laws of the Republic of Latvia.
2. The Contracting Parties hereby declare that they shall endeavor to resolve any dispute arising out of or in connection with the performance, interpretation or termination of this Distance Contract by you in any way.
3. If the parties are unable to resolve their disputes by mutual negotiation, they shall submit any disputes, disagreements or claims to the relevant jurisdiction of the Republic of Latvia unless you have in any way infringed or attempted to infringe our intellectual property rights or our subsidiaries, partners or licensors intellectual property rights, in which case we may apply to any court for an injunction or other appropriate remedy, and you agree to submit to such court’s exclusive jurisdiction and court.
4. The place and procedure for the settlement of the dispute have been agreed between the parties by the provisions of European Parliament Regulation 953/2008 on the law applicable to contractual obligations (Roma I).
5. In the event of a dispute between Stella and the consumer as to whether the terms of the contract are unfair, either party shall have the right to apply to the courts, but the consumer shall also have recourse to the Consumer Rights Protection Center, K. Valdemara Street 157, Riga, Latvia, LV – 1013.
6. In the event of a dispute between Stella and the consumer regarding the protection of personal data, either party shall have the right to apply to the courts, but the consumer shall also have the right to address the Data State Inspectorate, Blaumaņa Street11 / 13-15, Riga, Latvia, LV – 1011.
17. ACCESS TO NOTIFICATIONS BY EMAIL
1. By accepting these Terms and Conditions, you agree to receive notices, agreements, order details and other communications (collectively, “Notices”) from us by the email or regular mail provided. You agree that notices sent by email or regular mail comply with the terms and conditions applicable to such written communications. If you do not agree to receive notices from this online store, please stop using this website and its services as Stella is unable to provide the full range of services to users who do not receive notices from the online store.
2. Please note that the notices referred to in this paragraph do not apply to the optional marketing information that you may choose to receive from the Online Store at your sole discretion unless Stella informs the customer of a general promotion on the Online Store covering all Online Store Offer items.
18. GENERAL PROVISIONS
1. You agree that these Terms and Conditions constitute the entire agreement between you and Stella regarding your use of this Web Store and its contents.
2. Stella reserves the right to revise these Terms and Conditions at any time by publishing the relevant changes to the Online Store and stating the date of the last change. Any changes to these Terms and Conditions shall take effect immediately upon their publication. You agree that by continuing to use the Web Store after making such changes, you acknowledge your agreement to any such changes. Stella reserves the right to revoke or revoke any right granted under these Terms and Conditions. You must comply with such revocation or change from the time you make it, including, if necessary, ceasing to use the Web Store in any way.
3. Nothing in these Terms shall be construed as constituting a partnership or other partnership between you and Stella. The failure of Stella to enforce these Terms and Conditions on your behalf does not affect our full right to enforce them before or after. If any provision of these Terms and Conditions is not enforceable or is not enforceable under the applicable law, or is found to be unenforceable or invalid by a court decision, then it shall not affect the validity or applicability of these Terms and Conditions in its entirety, shall be modified in accordance with the applicable law so as to fully reflect the parties’ original intent, in accordance with the original Terms and Conditions.
19. Force Majeure
Stella shall not be liable for any delay, default or other failure to fulfill obligations arising out of circumstances or obstacles beyond our reasonable control, including, but not limited to, strikes, government orders, hostilities, or national emergencies state of affairs, terrorist threats or acts of terrorism, environmental or climate anomalies, third-party defaults, interference with the Internet, and computer hardware and software failures. In the event of such force majeure, we will endeavor to eliminate any delay as soon as possible.
COOKIES
Cookie policy
The website stellajewelry.store uses cookies to improve the quality, ease of use and customization of content for users. By using this site, you consent to the use of cookies.
What is a cookie?
A cookie is a small text file that is stored on a user’s device while browsing a particular site. Please note that stellajewelry.store collects anonymous cookie data that does not allow the user to be identified, so the use of cookies does not involve the processing of personal data.
How do we use cookies?
Stellajewelry.store processes cookies for the following purposes:
• Remember the sections of the site that the user viewed to provide engaging content to the site visitors and to post further topics of interest to the user.
• Provide visitors with smooth navigation by checking and ensuring the site is compatible with the device and browser version.
• Maintain statistics on how often users visit specific sections of a website, which is used by website developers to customize the site’s usability and improve its performance.
Stellajewlery.store will not use cookies for any purpose other than those stated above.
Types of cookies:
There are two types of cookies – sessions, or definitely necessary cookies and persistent cookies. Cookies are also divided into first-party or third-party cookies. The following concepts are explained below to help you better understand the nature of cookies and why we use them.
Sessions, or definitely necessary cookies:
Sessions, or cookies that are absolutely necessary, allow you to recognize the browser and your device, the Internet Protocol (IP) address assigned to your device when you visit a particular website, to memorize any changes or selections on that website so that they can be used in other sections of the website. You have access to other sections of the restricted site after you have successfully authorized the site. These cookies allow you to quickly and easily use multiple pages on a single website, avoiding the need to authorize a website to visit each protected section of the website. Session cookies are non-persistent – they will expire when you close the browser where you viewed the homepage or end the session on that homepage.
Persistent cookies:
Persistent cookies are cookies that are stored on your device by which you view the website for a predetermined period of time during which the countdown is calculated after the end of the browsing session of the website. Stored cookies allow you to exercise a user’s choice or behavior on the website each time you visit this website.
First-party cookies:
First-party cookies are cookies created by our website. They can be identified by the domain name of our website.
Third-party cookies:
Third-party cookies are cookies from websites that do not belong to us. The domain names of such websites are different from the domain of our website. Third-party cookies may also be stored on your device from which you browse our website.
Information about the person’s consent to the creation of cookies
Our website technically stores information (IP address, date, time, etc.) about your consent to the creation of website cookies on your device, as well as information (IP address, date, time, etc.) when you revoke this consent to the creation of website cookies on your device.
List of cookies used on our website www.stellajewelry.store
Cookie name, Term Description, Provider:
_ga, 2 years, Used to identify unique users of the site by assigning a randomly generated identifier to each Google Analytics
_gid, 1 day, Used to identify unique users of the site Google Analytics
Control and deletion of cookies
You can control or delete cookies if you wish. Most web browsers can be set to lock cookies on your device. The only thing to keep in mind is that you will have to adjust some settings each time you visit the site, and some services and features may not work there.
You can usually change your browser settings as instructed. You can find these settings in the “Options” or “Preferences” menus of your Internet browser. More information on how to configure your device’s Internet browser can be found at the following Internet browser pages:
Chrome: Google Chrome Help Center
Firefox: Cookies – Information that websites store on your computer
Safari: Safari for macOS Sierra: Manage cookies and website data using Safari
Edge: Microsoft Edge, browsing data, and privacy
Opera: Security and Privacy in Opera (Referrals, redirections, and cookies)
Vivaldi: Privacy (cookies)
More information about cookies, including what cookies are set on your computer and how they can be managed or deleted, can be found at: https://www.aboutcookies.org/
